Return & Refund Policy

If at any time you are not 100% satisfied with the quality of your purchase, we want to know. Your feedback enables us to continually improve our premium product line and provide you with the most effective products to meet your individual needs.

You may return any new or unused Tommytees product(s) that have been purchased within 30 days of purchase for a full refund or exchange, minus the shipping and handling charges. Returns must have a Return Merchandise Authorization (RMA) number and original Tommytees invoice receipt or online packing slip. Refunds will be made in the form of original payment. Refunds may take up to 7 days once the returned product has been received.  For assistance and to receive an (RMA) please contact our customer service department. Contact Customer Service by phone: 605-271-7893 M-F 9am – 5pm CST Contact Customer Service by email: To Properly Return Your Order:
  1. Contact Tommytees Customer Service Department to receive a Return Merchandise Authorization number and return instructions.
  2. Repackage merchandise securely in its original container, if available, with the receipt or packing slip. Write the RMA number on the receipt or slip.
  3. Write the RMA number on the outside of the box used to ship the product back.
  4. Address Return Package
  • Tommytees, LLC
  • 4808 S. Louise Ave.
  • Sioux Falls, South Dakota 57106
  1. Ship the package back to Tommytees via your preferred carrier.
Rules & Restrictions for Returns
Returns of any Tommytees product requires a Return Merchandise Authorization (RMA) number provided by Tommytees’  Customer Service Department. Any package that is sent back to Tommytees without an RMA will be considered an unauthorized return and may be refused at the cost of the sender.  When a return contains more than one of any product SKU, Tommytees will only accept one opened product of each such SKU for a refund. All other bottles must be sealed with the original seal. Once a refund has been applied, future refund requests will be refused for that same SKU.  All return shipments must be prepaid and shipped via the carrier of your choice. We encourage our customers to obtain a tracking number from their carrier to track the shipment. Tommytees is not responsible for items that do not return to our warehouse. Shipping and handling charges on all orders are non-refundable. Tommytees reserves the right to refuse a refund request if it does not comply with this policy. Tommytees will not accept CODs or third-party billing for returned merchandise. All COD packages will be refused.

Refused Shipments
A refused shipment occurs when a customer refuses to accept the package during a delivery attempt. Customers who refuse delivery in place of contacting Tommytees Customer Service Department for a return will be charged a fee to cover return shipping and labor charges. This cost will be passed along to the customer in the form of a deduction from the total credit due to the customer. In addition, refused shipments may be considered an unauthorized return and maybe refused a refund request. No refused shipments packages will be refunded until the original package arrives back to our warehouse from the postal carrier which can take up to one month.

Damaged or Defective Items
In the event a product is damaged or defective upon delivery, please contact us and we will cover all costs including shipping to replace your product.

Order Cancellations
Items may not be canceled once an order has been shipped. After you receive your order, simply follow our return instructions to obtain an RMA by calling customer service at 605-271-7893, during normal business hours.
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